Our Policies

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

 

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. End of the Leash and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation or liability, if End of the Leash believes that customer conduct violates applicable law or is harmful to the interests of End of the Leash and its subsidiaries.

 

Shipping & Delivery

At this time, End of the Leash ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, End of the Leash ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Shipping Fulfillment Times:  Orders received on Saturday & Sunday will be processed on Monday morning.  We will make every effort to process and ship your order within one to two business days.

 

Sales Tax

End of the Leash charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

 

Return Policy

In the event you would need to return or exchange an item, please call 262.363.3338 or email returns@endoftheleash.com for a return authorization.  Upon return of the product we will issue a full credit for the total of items returned, but cannot refund the original shipping charges.  Returns must be made within 15 days of receipt of your order.

Our policies for returns are as follows:

Unused products:  Within the 15 day return period, you may return unused products for a full refund.  Items must be returned in the original undamaged packaging. Purchasers are responsible for shipping costs back to our store.  We will refund your total, entire purchase price--no deductions will be made for restocking.

Used products:  We cannot accept returns on items that have been used or are missing the original packaging.

Returns must include the original receipt--no exceptions.

 

Store Hours

Our retail stores, located at 214 S Rochester Street in Mukwonago, WI, 53149 or 115 W. Wisconsin Street in Pewaukee WI 53072 are open:

M-F 9am-7pm

S-S 9am-4pm

 

For more information, questions, or comments, please visit our Contact Us page.

 

Miscellaneous

DISCLAIMER

Please remember that us folks at End of the Leash are not veterinarians, and no information on our website is intended to replace the indispensable and professional advice of your veterinarian.